FAQs

On this page you will find the answers to some of our most commonly asked questions.

DELIVERY & RETURNS

Due to a significant investment in stock, all QUARRYCAST™ products and accessories are usually dispatched on the same day, and we aim to ship all orders received before midday (Monday – Friday) within 72 hours.

If you are ordering a painted bath or basin, please allow up to a 6 week lead time, as these are bespoke products.

If ordering through one of our distributing showrooms, final delivery takes an average of 3 – 5 days depending on the location of the showroom. If you require a product quickly, always check with your showroom for a delivery date prior to ordering.

For further details on deliveries, please see our terms and conditions.

For online orders we offer free delivery for orders over £1,000.00. Orders less than £1,000.00 will incur a £20.00 delivery charge. Online orders can only be fulfilled to mainland UK.

Alternatively, customers can collect orders from our Telford head office and warehouse (TF1 7XT). Customers can select this option during the checkout process. This option is free of charge.

Please see our terms and conditions for further information.

Larger items, including baths, basins and washstands will be delivered by courier. Our couriers are not liable to assist with unpacking or moving items into property, and we currently offer curbside delivery only. Delivery will require a signature in person. Please note that these products are large and heavy, so please arrange to have additional people on hand to help with moving the product.

Please inform our customer service and sales team if access for delivery is restricted or problematic. Failure to inform us of restricted access may lead to a delay in delivery and a possible re-delivery fee.

Currently, we can fulfil orders to Mainland U.K. addresses only.

(i) For most products (but not all products), you have fourteen (14) days from receiving your products to change your mind and cancel your order to receive a refund. You do not have a right to change your mind in respect of products that have been made to order or made-to-measure, that are bespoke or personalised.

(ii) You must allow us to collect the products within fourteen (14) days of telling us you wish to end the contract. To do so, please arrange a collection of the concerned products with our customer service team by contacting us by phone on 01952 221 100 or by email at info@vandabaths.com. Regrettably, we do not accept returns by post, courier, or in-person.

(iii) You will be responsible for paying the costs of return in these circumstances. We will charge you for the direct cost to us of collection by deducting that charge from your refund.

(iv)  We will refund you the price that you paid for the products including delivery costs (the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer), by the method you used for payment. However, we may make deductions from the price to reflect any reduction in the value of the products.

For further information, please see our terms and conditions.

If you are located outside of the United Kingdom, our products will need to be purchased through our partner showrooms. We have nearly 1,500 partner showrooms around the world. Please visit our ‘Find a Showroom’ page to search for your nearest displaying showroom.

Due to a significant investment in stock, all QUARRYCAST™ products and accessories are usually dispatched on the same day. When ordering through one of our partner showrooms, final delivery to the showroom takes an average of 3 – 5 days depending on the location of the showroom. If you require a product quickly, always check with your showroom for a delivery date prior to ordering.

If you are ordering a painted bath or basin, please allow up to a 6 week lead time, as these are bespoke products.

PAINTED BATHS & BASINS

Victoria + Albert Baths are pleased to offer a colour service, allowing you to personalise the exterior of our freestanding baths and basins to coordinate with the rest of the bathroom’s design. Choose from a spectrum of 199 RAL colours in either gloss or matt finishes. Visit our ‘Colour Finishes’ page to learn more about colour finishes.  

*Please note that the colour swatches on our website offer a guidance to colours only, and are not an exact representation.

Due to the number of colours available, we are unable to provide samples of paint colours. Most displaying showrooms will have a RAL colour fan deck, which can used to select colours or colour match. We do also have digital colour swatches on our ‘Colour Finishes’ page.

*Please note that the colour swatches on our website offer a guidance to colours only, and are not an exact representation.

The exterior of any of our freestanding baths and basins can be painted. Our built-in baths and built-in basins are not able to be painted.

For durability and practicality, we do not paint the interior of baths and basins.

Our freestanding baths and basins can be custom painted. Having a smooth exterior surface, QUARRYCAST™ baths, basins and feet are easy to decorate using either oil or water based paints.

  1. First rub down surface with a fine abrasive paper to form a key. Wipe down thoroughly to remove any dust before applying paint.
  2. If your bath requires feet, use a pencil to mark the outline of each foot on the bath. Important: Do not paint over this area as it could result in poor adhesion and possible failure.
  3. Following the paint manufacturer’s instructions, apply the paint to the bath. We recommend two topcoats. Use a smaller roller or brush, applying paint in a random fashion so as not to create paint lines.
  4. If you wish to paint the feet follow the above procedure using a small brush or spray paint instead of a roller. Contrasting colours can look particularly attractive. As before, do not paint the inside of the feet as it could result in poor adhesion and possible failure.
  5. To finish, depending on the type of paint used, apply a coat of water or oil-based matt varnish to add further protection. This is however, not essential.

Yes, the feet or plinth will be supplied in the same colour paint finish to match the bath as standard. We also have a range of premium metal feet options for you to choose from.

Touch up paint for our painted baths and basins is available from customer services for small repairs up to 60mm. Please see our ‘Care & Cleaning’ document, or contact our customer service team for more advice.

For cleaning instructions for painted products, please see our ‘Care & Cleaning’ document.

INSTALLATION

Our products are designed to be easily installed. We recommend that this is only done by a professional installer. All products come with comprehensive installation instructions which need to be followed. These can also be downloaded from every product page on our website. We strongly advise that in conjunction with your installer, you review the installation instructions prior to purchase.

In the first instance, please check the installation instructions that are available to download from the relevant product page of our website. If you still have a question, contact our technical department on +44 1952 221100 or info@vandabaths.com.

For the ultimate in clean lines most of our modern baths do not come with an overflow hole. Overflow protection is provided with our patented Kit 40 and Kit 36 waste kits and this combination meets building regulations / plumbing code in every market. 

For most Victoria + Albert baths without a pre-drilled overflow, an overflow hole can still be custom drilled if required and a suitable Victoria + Albert waste kit is available.

No, due to the inherent strength and stability of QUARRYCAST™, holes can be drilled easily using a standard hole saw and arbor. We always recommend this is done by a professional.

No, any feet or additional plinths will require easy assembly on site using the installation instructions provided.

To maximise strength and design coherence, each foot will only suit the single bath for which it was designed. However, most feet do come with different metal finish options.

OUR PRODUCTS

To demonstrate our confidence in the quality and reliability of our products, all Victoria + Albert products are guaranteed to be free of defects in material and workmanship, subject to meeting the terms and conditions specified. Visit our ‘Guarantee’ page for full details, and to register your product.

Our baths and basins are all made from the same unique material - QUARRYCAST™.

QUARRYCAST™ is made from finely ground Volcanic Limestone mixed with resin. As the stone-rich alternative to both cast iron and acrylic it is 100% one piece, hand finished and packed with naturally desirable properties.

Please visit the ‘Our Material’ page to learn more about QUARRYCAST™.

Our new 100% Matt finish option for selected baths and basins is crafted from the same unique material as our signature QUARRYCAST™ White (Gloss) products, and features a matt white interior and exterior. Our unique casting process creates a soft, contemporary look.

The Standard Matt range benefits from the same renewable properties and 25 year guarantee as QUARRYCAST™ White products.

Please visit our ‘Our Material’ and ‘Standard Matt’ pages to learn more about these finishes.

We have a large Specification Showroom in London, where anyone can view and experience our baths basins and accessories, and learn more about the Victoria + Albert brand. Please visit our ‘London Showroom’ page to contact the showroom, and see a list of what products are on display.  

Alternatively, we have nearly 1,500 partner showrooms around the world. Please visit our ‘Find a Showroom’ page to search for your nearest displaying showroom.

We spend a lot of time designing baths to suit a wide variety of bathing styles and orientations – from compact sit tubs perfect for reading in, to low-slung loungers that are great for reclining. Because of this, we strongly recommend that you always try before you buy. 

It is a myth that you need a large space to fit in a freestanding bath! We have bath models that start from a compact 1493mm in length, perfect for smaller bathrooms. Our largest baths are around 1900mm in length, for bathrooms with more space.

Yes, we stock product across Europe, USA, Australia, Canada and South Africa. We also have distributors around the world. Sourcing your product locally has the advantage of avoiding international shipping charges, and offers local product support at the point of installation. To find your nearest showroom, visit our ‘Find a Showroom’ page.

Yes, our products can be bought independently and mixed with other products.

Our baths are around the weight of a person (47kg – 110kg) depending on the model. This means that they are light enough to not typically require floor reinforcement, however they are far more substantial than lightweight acrylic alternatives.

All our QUARRYCAST™ baths and basins are manufactured in our own facilities in South Africa. You can follow the story of how our products are made and see our unique facilities by watching our videos.

Both material options provide exceptionally high strength and are carefully engineered to fit to the outside of the bathing well. The metal versions have the added advantage of height adjustable ground anchor mechanisms that make it easy to achieve perfect levelling on installation.

1