FAQS

QUARRYCAST™ is made from finely ground volcanic limestone mixed with resin. As the stone-rich alternative to both cast iron and acrylic it is 100% one piece, hand finished and packed with naturally desirable properties:
Warm
Due to the quality of the QUARRYCAST™ material it has high insulation
properties and is warm to the touch
Beautiful
The Volcanic Limestone delivers a naturally white, gloss finish
Strong
This raw material has special needle-like particles formed by the rock undergoing superheating. When mixed with resins these bond together to create an incredibly strong web. As well as being naturally white and naturally harder than acrylic, this makes QUARRYCAST™ incredibly strong and ensures no creaking or flexing of the bath
Renewable
Easy clean solid surface – as the material is solid all the way through, internal scratches simply polish out
Practical
Drillable for unique brassware installation
Unique
Hand finished interior — exterior can be painted or personalised after purchase

Please visit our ‘Find a Dealer’ page to search for your nearest displaying retailer or email sales@vandabaths.com.au.

Victoria + Albert does not sell product directly. You can buy our baths through any accredited retailer. Please visit our ‘Find a Dealer’ page to search for your nearest dealer. If you have any more detailed questions, please email info@vandabaths.com.

Yes, we have nearly 1,500 dealers around the world with our products on display. Visit our ‘Find a Dealer’ page to search for your nearest displaying dealer.

We also have two of our own ‘Specification Showrooms’ in London and Milan that are open to all to try a bath and learn about the brand. Nothing is sold from our specification showrooms. If you wish to make a purchase, please visit our ‘Find a Dealer’ page to search for your nearest dealer.

Victoria + Albert products vary in price throughout the ranges, please ask your local dealer for pricing.

All of our baths and basins come in standard White (SW) as well as six external paint finish options: Matt White (MW), Matt Black (MB), Gloss Black (BK), Light Grey (GR), Stone Grey (SG) and Anthracite (AN). Visit our ‘colour finishes’ page for more information.

Our baths and basins can also be custom finished after purchase. See ‘Can I paint the bath / vessel basin?’

For cleaning instructions on our painted products, see ‘How can I clean my painted bath or basin?’

As well as standard White, each of our baths and basins is available in six external paint finishes: Anthracite (AN), Gloss black (BK), Light grey (GR), Matt black (MB), Matt white (MW), Stone grey (SG). However if you require an alternative colour, it is possible to achieve after purchase by having it custom painted.

Having a smooth exterior surface, QUARRYCAST™ baths, basins and feet are easy to decorate using either oil or water based paints.

a. First rub down surface with a fine abrasive paper to form a key. Wipe down thoroughly to remove any dust before applying paint.
b. If your bath requires feet, use a pencil to mark the outline of each foot on the bath. Important: Do not paint over this area as it could result in poor adhesion and possible failure.
c. Following the paint manufacturer’s instructions, apply the paint to the bath. We recommend two topcoats. Use a smaller roller or brush, applying paint in a random fashion so as not to create paint lines.
d. If you wish to paint the feet follow the above procedure using a small brush or spray paint instead of a roller. Contrasting colours can look particularly attractive.
As before, do not paint the inside of the feet as it could result in poor adhesion and possible failure.
e. To finish, depending on the type of paint used, apply a coat of water or oil-based matt varnish to add further protection. This is however, not essential.

Due to a significant investment in stock, all QUARRYCAST™ products and accessories are usually despatched same day. Final delivery to a local dealer takes an average of 3-5 days depending on location. However, if you are ordering a painted bath or vessel basin please allow up to a 6 week lead time.

If you require a product quickly, always check with your dealer for a delivery date prior to ordering.

We spend a lot of time designing baths to suit a wide variety of bathing styles and orientations – from compact sit tubs perfect for reading in, to low-slung loungers that are great for reclining. Because of this, we strongly recommend that you speak to your dealer first about your bathing needs and always try before you buy.  Please visit our ‘Find a Dealer’ page to search for your nearest displaying retailer or email sales@vandabaths.com.au.

It is a myth that you need a large space to fit in a freestanding bath. We have models that start from a compact 1,400mm length, plus because freestanding reveals more floor and wall surfaces that would otherwise be boxed in, our baths make bathrooms actually appear bigger.

To maximise strength and design coherence, each foot will only suit the single bath for which it was designed. However most feet do come with different metal finish options.

Yes, we stock product in the UK, USA, Australia, Canada and South Africa.  We also have distributors around the world.  Sourcing locally has the advantage of avoiding international shipping charges and offers local product support at the point of installation. For information on your nearest dealer visit our ‘Find a Dealer’ page or email sales@vandabaths.com.au.

In the first instance, please check the PDF fitting instructions available to download from the relevant product page of this website.

If you still have a question, contact the dealer that sold you the product or our technical department on +44 1952 221100 or info@vandabaths.com.

Our products are designed to be easily installed. We recommend that this is only done by a professional installer. Bath products come with comprehensive installation instructions which need to be followed. These can be found at the PDF download link situated on every product page of this website. We strongly advise that in conjunction with your installer you review the instructions prior to purchase.

Yes, Victoria + Albert Baths guarantee its products to be free of defects in material and workmanship, subject to meeting the terms and conditions specified. Visit our Guarantee page for full details and to register your product within 30 days of installation.

For light daily use, simply rinse with clean warm water. If any marks are not being removed with this method, then we recommend a non-abrasive bathroom or kitchen household cleaner. Bleach-based cleaning products are compatible with QUARRYCAST™, although for environmental reasons we do not recommend them. Abrasives will cause the disappearance of the glossy look over a long period. Should you need to clean the bath with an abrasive cleaner, as may be required after heavy use, polishing with a car polish or household metal polish will restore the bath’s lustre. Any residues left from cleaning products must be completely washed down with clean water.

See also ‘How can I clean my painted bath or basin?’

QUARRYCAST™ is scratch resistant. However if any scratches do occur in extreme conditions, such as installation, these can be removed by rubbing with a 1,500+ grit waterproof abrasive paper and water.

Re-polish the surface afterwards using a neutral automotive colour restorer or household metal polish. Deeper scratches may require a more abrasive paper to be used initially. If this is the case work your way up to 1,500 grit gradually and re-polish. For best results, limit sanding to the smallest possible area around the scratch. It may be possible to polish very fine scratches away without using abrasive papers: scrubbing gently with a soft brush or plastic pad (not metal scouring pad) and a mildly abrasive cream cleaner or toothpaste. Afterwards scrub the whole area with plenty of clean water and re-polish as before.

For the ultimate in clean lines most of our modern baths do not come with an overflow hole. For most Victoria + Albert non-overflow baths, an overflow hole can still be custom drilled if required and a suitable Victoria + Albert waste kit is available (see ‘Do you have recommended wastes for different baths?’)

No, due to the inherent strength and stability of QUARRCAST®, holes can be drilled easily using a standard hole saw and arbor . More information is available on the PDF ‘ ‘How to drill tap holes’ available for download on each bath product page.

Yes, we have a number of bath wastes available to suit all bath models and overflow requirements. Speak to you dealer who will be able to advise you on an appropriate waste kit.

We recommend our K19, K20 or K21 wastes for all our vessel basins They include the option of a Flush fitting ‘captive’ plug, a ‘lift and turn’ or a ‘freeflow’ insert and come in a range of special metal finishes.

Please see the individual product page for more information or speak to your local dealer who will be able to advise you on an appropriate waste kit.

Baths are around the weight of a person (50kg – 99kg ) depending on the model. This means that they are light enough to not typically require floor reinforcement, however they are far more substantial than lightweight acrylic alternatives.

QUARRYCAST™ consists of 50% volcanic limestone for strength and natural whiteness and 50% high quality resins for stain resistance and ambient warmth.

QUARRYCAST™ has excellent stain resistance, so hair dye like henna can be safely used. We do recommend that it is NOT kept in overnight and the product is rinsed out with clean warm water after use.

All our QUARRYCAST™ baths and basins are manufactured in our own facilities in South Africa. You can follow the story of how our products are made and see our unique facilities by watching our videos here.

No, any feet or additional plinths will require easy assembly on site using the fitting instructions provided.

Both material options provide exceptionally high strength and are carefully engineered to fit to the outside of the bathing well. The metal versions have the added advantage of height adjustable ground anchor mechanisms that make it easy to achieve perfect levelling on installation.

Touch up paint for our painted baths and basins is available from customer services for small repairs up to 60mm^3 (Approx. size of a UK/US Penny). Instructions will be supplied with the touch up paint. Email info@vandabaths.com for your paint kit.

Gloss surfaces (BK) can be cleaned with neutral soaps and warm water, anything more stubborn can be polished with a POLISH-KIT available from customer services.

Matt surfaces (Light Grey, Stone Grey, Anthracite, Matt white, Matt Black) must not be polished and can be cleaned with a specialist matt finish cleaner like Flitz. Specialist matt finish cleaners will help ensure the finish remains matt. Please follow the instructions on the packaging and ensure the cleaning is not under hard pressure as this can remove the matt finish.

See also ‘Can the external surface of your painted baths and basins be repaired?’

Yes, the feet will be supplied in the same colour paint finish to match the bath as standard. However, we also have a range of premium metal feet options for you to choose from.